TITLE OF POSITION:

IT Support Specialist Level I – Full-Time

LOCATION:

Nauset Public Schools

DESCRIPTIVE STATEMENT

OF POSITION:

Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers, staff, and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues, maintaining technology inventory, and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.

RESPONSIBILITIES:

Technical Support & Troubleshooting

• Provide first-tier technical support for staff, students, and administrators on hardware, software, and network-related issues.
• Troubleshoot fundamental issues with desktops, laptops, iPads, Chromebooks, and other classroom technologies such as projectors and printers.
• Assist users with installing and configuring standard software applications and operating systems (Google Workspace, Apple OS, Microsoft OS).
• Record, track, and document all help desk tickets using the district’s self-service ticketing system to ensure accurate tracking and timely resolution.
• Escalate complex issues to Level II or higher IT support staff as necessary.

Technology Setup & Maintenance

• Assist with setting up and configuring new hardware and devices, including desktops, laptops, mobile devices, and peripherals.
• Maintain and update the inventory of all technology equipment used throughout the district, ensuring accurate records of hardware, software, and loaner devices.
• Set up new staff and student accounts and provide them with appropriate technology and access to district resources.
• Help manage and track student devices, ensuring they are properly assigned and returned in a timely manner.

User Support & Classroom Assistance

• Provide in-classroom technical support, ensuring that teachers have fully functioning technology tools to support instruction.
• Offer basic training to staff and teachers on the use of technology tools and software, helping them resolve minor issues independently.
• Assist with routine maintenance of technology equipment, including cleaning, updating software, and troubleshooting minor network issues.

Collaboration & Teamwork

• Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations.
• Provide coverage for the help desk and support other areas of IT as needed, especially during peak times such as the start of the school year.
• Assist in the execution of district-wide technology projects, including device rollouts and upgrades, under the direction of higher-level IT staff.

Additional Responsibilities

• Support after-hours events or projects as needed, including school events requiring technology setup.
• Perform any other responsibilities the Director of Technology or Designee assigns to support the district’s technology needs.

QUALIFICATIONS:

• Basic knowledge of technical support and troubleshooting for desktops, laptops, mobile devices, and networks.
• Familiarity with Google Workspace, Apple OS, Microsoft OS, and basic educational software platforms.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.
• Willingness to learn and grow, with a strong interest in building technical skills and gaining experience in an educational IT environment.
• Ability to multitask and stay organized in a fast-paced environment with competing priorities.
• Strong time management and organizational skills to handle multiple tasks effectively.
• Must be able to lift up to 25 pounds and stand for extended periods.
• Previous experience in IT support, help desk roles, or a related field is preferred but not required.

SALARY:

Per individual contract

AVAILABILITY:

November 25, 2024